Patient Satisfaction

The TriStar Health System Family of Hospitals strives to provide the best possible care during your hospital stay. If you feel that you have not received the best care possible, our Customer Complaint Policy provides you with a mechanism to voice your concerns about patient care and safety. All complaints and concerns are given the utmost attention and courtesy. If you have any concerns, questions or complaints about your care or treatment, please let your healthcare provider know on the hospital unit where you are receiving treatment. If you have a complaint, we want to resolve it as soon as possible.

1. If during your care at our facility you have voiced a concern to your care provider and feel it has not been resolved, or if you wish to make a formal complaint, please contact our Patient Liaison by calling the appropriate facility number listed below:
   

   Facility	Patient Liaison Phone Number
   Cartersville Medical Center	770-382-1530 x 2206
   Centennial Medical Center	615-342-4785
   Centennial Medical Center at Ashland City	615-792-2401
   Emory Eastside Medical Center^	770-736-2284
   Greenview Regional Hospital	270-793-5105
   Hendersonville Medical Center	615-338-1190
   Horizon Medical Center	615-326-2548
   Parkridge Medical Center	423-493-6789
   Parkridge East Hospital	423-855-3527
   Parkridge Valley	423-499-1234
   Polk Medical Center	770-749-8516
   Portland Diagnostic Center	615-325-1235
   Redmond Regional Medical Center	706-802-3022
   Skyline Medical Center	615-769-7170
   Skyline Madison Campus	615-769-5782
   Southern Hills Medical Center	615-332-6140
   StoneCrest Medical Center	615-768-2500
   Summit Medical Center	615-316-3567

   
   ^Affiliated TriStar Facility
   
   
2. If you believe your concern has not been addressed by our facility, you may contact:
   

   Organization	Address	Phone	Email
   Georgia Office of Regulatory Services	2 Peachtree Street, N.W. Suite 33250 Atlanta, GA 30303	(404) 675-5726 or 1-800-878-6442
   Kentucky State Health Department	Office of Inspector General Division of Healthcare Facilities and Services Western Enforcement Branch PO Box 2200 Hopkinsville, KY 42240	(270) 889-6052 Ext. 1201
   Tennessee State Health Department	Cordell Hull Building 545 1st Floor, Nashville, TN 37247	1-877-287-0010
   Tennessee State Hot Line		1-800-778-4504
   The Joint Commission	Office of Quality Monitoring The Joint Commission One Renaissance Boulevard Oakbrook Terrace, IL 60181 Submit a Quality Incident Report/Complaint	8:30 to 5 p.m., Central Time, weekdays. 1-800-994-6610	complaint@jointcommission.org